Privacy Policy


Hey there! Our privacy policy is pretty straightforward - we respect your privacy and won't share your info with anyone. We use cookies to improve your experience on our site. Feel free to reach out if you have any questions!

Applies to Orbiy 'Rent' (Self-Drive Hire) and Orbiy 'Ride' (Chauffeur Services)
Last Updated: 18th November 2025

Introduction

Orbiy Limited (“Orbiy”, “we”, “us”, “our”) is committed to protecting your privacy across all of our services, including Orbiy 'Rent' (self-drive hire) and Orbiy 'Ride' (chauffeur services). This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make an enquiry, or book a service with us. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

If you have any questions, you can contact us at privacy@orbiy.com.

1. Information We Collect

Identity & verification (Rent & Ride)
We collect information needed to confirm who you are and to protect against fraud, including:

  • Full name

  • Date of birth

  • Email address and phone number

  • Residential address

  • Proof of identity (for example, passport, driving licence or national ID)

  • Any information used to verify that your ID matches you

Driver eligibility (Rent – self-drive only)
For Orbiy Rent bookings, we may also collect:

  • Driving licence details and photograph

  • Licence endorsements where required by our insurers

  • Proof of address and eligibility to drive

Booking & payment information (Rent & Ride)

  • Booking dates, times, locations and routes

  • Vehicle or service booked

  • Payment card details (processed by PCI-compliant providers)

  • Deposit amounts, refunds and adjustments

  • Invoices and transaction history

Telematics & vehicle data (Rent & Ride)

Our fleet vehicles may collect telematics data, including:

  • GPS location and journey routes

  • Mileage

  • Speed, braking and acceleration patterns

  • Battery/engine and diagnostic information

  • Ignition events and lock/unlock activity

  • Journey timestamps and driving behaviour indicators

This helps us provide safe, reliable services, protect our vehicles, and comply with insurance and legal requirements.

Communications

  • Emails and contact form messages

  • WhatsApp or similar app messages

  • Notes from customer support interactions

  • Call information or recordings where this is clearly explained in advance

Technical & website data

  • IP address

  • Device and browser information

  • Cookies and analytics data are used to improve site performance and security

2. How We Use Your Information

We use your information for the following purposes:

To provide Orbiy Rent (self-drive hire)

  • Verifying your identity and driving eligibility

  • Creating and managing your booking

  • Processing payments and security deposits

  • Tracking vehicles for safety and theft prevention

  • Handling fines, PCNs, congestion and ULEZ charges

  • Investigating incidents, damage or misuse

  • Meeting our insurance and legal obligations

To provide Orbiy Ride (chauffeur services)

  • Verifying your identity and confirming your booking

  • Assigning and coordinating your driver

  • Managing pick-up and drop-off locations and times

  • Ensuring route accuracy, safety and service quality

Safety, security & insurance (Rent & Ride)

Telematics and booking data help us:

  • Protect passengers, drivers and vehicles

  • Prevent and investigate theft or misuse

  • Support insurance claims and disputes

  • Demonstrate compliance with applicable regulations

Payments & fraud prevention

  • Securely processing card payments

  • Administering deposits and refunds

  • Preventing and investigating fraud or chargebacks

Legal and regulatory compliance

  • Responding to law enforcement or regulatory requests

  • Handling claims, complaints and disputes

  • Complying with financial and operational laws

Marketing (only if you consent)

If you opt in, we may send you updates, offers and news about Orbiy. You can opt out at any time by using the unsubscribe link or contacting us.

3. Sharing Your Information

We do not sell your personal data. We only share it with:

  • Insurance and risk partners

  • Payment processors (such as Stripe or Windcave)

  • Telematics and fleet management providers

  • Operational partners who help deliver chauffeur services

  • IT, hosting and support providers who help us run our websites and systems

  • Law enforcement or regulators, where we are legally required to do so

All third-party providers are required to protect your information and use it only for the purposes specified by us.

4. Cookies

We use cookies and similar technologies to improve the way our website works, enhance security, and understand how visitors use our site. You can control cookies through your browser settings. If you disable certain cookies, parts of the site may not function correctly.

5. How Long We Keep Your Information

We keep your information only for as long as reasonably necessary:

  • Booking and contract records: up to 6 years

  • Identity verification documents: kept only as long as required for security and legal purposes, then securely deleted

  • Driving licence data (Rent): deleted after the hire is complete unless it relates to an ongoing claim or dispute

  • Telematics data: normally kept for up to 12 months, unless needed for an investigation or claim

  • Communications: normally kept for up to 12 months

  • Marketing information: kept until you unsubscribe or ask us to delete it

6. Your Rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you

  • Ask us to correct inaccurate or incomplete data

  • ask us to delete your data in certain circumstances

  • object to or restrict how we use your data in some situations

  • Request a copy of your data in a portable format

  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact privacy@orbiy.com.

7. Children & Safeguarding

Bookings with Orbiy must be made by adults aged 18 or over. We do not knowingly enter into contracts with minors or collect personal data directly from children.

Children may travel as passengers in Orbiy vehicles, including in some cases where a child travels alone, provided that a parent or legal guardian has clearly authorised the journey. The booking adult remains responsible for providing consent and for ensuring safe pick-up and drop-off arrangements.

For chauffeur journeys involving children, we follow safeguarding principles, including:

  • professional and appropriate behaviour from drivers

  • No unnecessary physical contact with child passengers

  • Following the authorised pick-up and drop-off instructions

  • only releasing a child to the authorised receiving adult

  • not taking photos or videos of child passengers

  • not asking children for unnecessary personal information

We only record the minimum information necessary (for example, a first name and the person authorised to meet the child) to complete the journey safely.

8. International Transfers

Some of our service providers may store or process data outside the UK. When this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses or equivalent legal mechanisms, are in place to protect your information.

9. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, accompanied by an updated “last updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

undefinedprivacy@orbiy.com

undefinedOrbiy Limited, 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT